Frequently Asked Questions (FAQ)

1. How long does shipping take?

All orders are processed within 1–2 business days. Standard delivery takes between 3 to 9 business days depending on your location.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package anytime using the "Track Your Order" link in our menu or footer.

3. What are your shipping charges?

We offer standard shipping, and Free Shipping is automatically unlocked on prepaid orders above ₹500.

4. Can I modify or cancel my order?

Orders can only be cancelled or modified before they are dispatched from our warehouse. Once shipped, they cannot be cancelled.

5. What is your return or replacement policy?

We accept returns or replacements only if you receive an incorrect item or a damaged/defective product. A continuous, unedited unboxing video starting from the sealed package is mandatory for all damage claims reported within 48 hours of delivery. We do not accept change-of-mind returns.

6. How do I contact customer support?

You can reach out to us via email at Info@housenation.in or via WhatsApp message at +91 9914642752, and our team will get back to you promptly